Other Institutional Policies

For other consumer information disclosures and institutional policies, please see the University's website (http://www.trevecca.edu/about/consumer-information-disclosures).

Complaint and Grievance Policy and Procedure Guidelines

Trevecca students, faculty members, or other staff who have complaints about their academic program or other matters should follow the complaint procedures as outlined in the appropriate university handbook or catalog. To the extent possible, complainants should seek a resolution of such matters through the university’s complaint procedures before involving outside agencies or institutions. In general, the matter should be brought to the attention of the campus office directly responsible for that area of the university, and should be well-documented and move through the appropriate campus supervisory structure prior to appealing to any off-campus authority. The following chart provides guidance on how most complaints should be handled.

Complainant: Student
Type of Complaint  Accused
Offender
Document/Information Person(s) Responsible for the Process
Personal, Student Code of Conduct
Student Student
Handbook/Community
Living Guidelines
Associate Dean of Student for
Residential Life; Associate Provost and Dean of Student Development
Academic Faculty Faculty and Human Resources Handbook, University Catalog Academic Chair, School Dean
Non-Academic/Staff policy Staff Staff Handbook Director of HR
Employment Faculty or
Staff
Faculty and Human
Resources Handbook
Director of HR, Director of the Office of Student Employment
Sexual Harassment Student Student Handbook, Sexual Harassment Policy, Sexual Violence Policy Title IX Coordinator; Associate Provost and Dean of Student Development (traditional
undergraduate); Associate Provost for Graduate and Continuing Studies (graduate,
non-traditional)
Harassment/Discrimination Faculty or
Staff
Faculty and Human Resources Handbook, Sexual Harassment Policy, Sexual Violence Policy Title IX Coordinator; Associate Provost and Dean of Student Development (traditional
undergraduate); Associate Provost for Graduate and Continuing Studies (graduate, non-traditional)
Other/Third Party Vendor, Outside Guest etc. Student Handbook, Sexual Harassment Policy, Sexual Violence Policy Title IX Coordinator (Director of HR)

Complainant: Faculty
Type of Complaint  Accused
Offender
Document/Information Person(s) Responsible for the Process
Harassment/Discrimination
Student Student Handbook, Faculty and Human Resources Handbook, Sexual Harassment Policy, Sexual Violence Policy
Title IX Coordinator, Associate Provost and Dean of Student Development (traditional undergraduate); Associate Provost for Graduate and Continuing Studies(graduate, non-traditional)
Harassment/Discrimination Faculty/Staff Faculty and Human Resources Handbook, Sexual Harassment Policy, Sexual Violence Policy Title IX Coordinator (Director of HR)
Academic Policy Violation
Academic Administration
Faculty and Human Resources Handbook, University Catalog
Provost
Other/Third Party
Vendor, Outside Guest, etc.
Faculty and Human Resources Handbook, Sexual Harassment Policy, Sexual Violence Policy
Title IX Coordinator (Director of HR)

Complainant: Staff
Type of Complaint  Accused
Offender
Document/Information Person(s) Responsible for the Process
Harassment/Discrimination
Student Student Handbook, Sexual Harassment Policy, Sexual Violence Policy
Title IX Coordinator, Associate Provost and Dean of Student Development (traditional undergraduate); Associate Provost for Graduate and Continuing Studies(graduate, non-traditional)
Harassment/Discrimination
Faculty/Staff
Faculty and Human Resources Handbook, Sexual Harassment Policy, Sexual Violence Policy
Title IX Coordinator (Director of HR)
University Policy/Legal Violation
University
Faculty and Human Resources Handbook, University Catalog
Executive Vice-President for Finance and Administration, Director of HR, Provost
Other/Third Party
Vendor,
Outside
Guest, etc.
Faculty and Human Resources Handbook, Sexual Harassment Policy, Sexual Violence Policy
Title IX Coordinator (Director of HR)

Additional Complaint Procedures
Should the university not be able to resolve a student complaint, the student has the right to contact agencies and authorities outside the university, including the State of Tennessee, in order to determine a proper course of action. Complaints can be filed with the following agencies:
Complaints relating to quality of education or accreditation requirements should be referred to the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC), (http://www.sacscoc.org/pdf/081705/complaintpolicy.pdf);

Complaints related to the application of state laws or rules related to approval to operate or licensure of a particular professional program within a postsecondary institution shall be referred to the appropriate State Board (i.e., State Boards of Health, State Board of Education, and so on) within the Tennessee State Government and shall be reviewed and handled by that licensing board (http://www.tn.gov, and then search for the appropriate division);

For students attending programs in Tennessee, complaints related to state consumer protection laws (e.g., laws related to fraud or false advertising) shall be referred to the Tennessee Division of Consumer Affairs and shall be reviewed and handled by that Unit (http://www.tn.gov/consumer/). For out-of-state students using distance learning programs, complaints related to consumer protection laws shall be filed using the Tennessee NC-SARA Portal form: http://tn.gov/assets/entities/thec/attachments/ComplaintForm.pdf.